8updb's Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect, use, and protect your data.
1 Introduction and Scope
8updb ("we", "us", or "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect, store, process, disclose, and protect the personal information of users of our website 8updb.cam.
This policy applies to our website, mobile version, and any services we provide. By using our platform, you are considered to have fully agreed to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
In forming our policy, we place the highest importance on user privacy and we are always committed to protecting your information.
2 What Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and national ID details (for identity verification)
- Email address and mobile number
- Residential address
- Username and password provided when creating an account
- Financial transaction details — bKash, Nagad, Rocket, and bank transfer information
2.2 Information Collected Automatically
- IP address and device type
- Browser type and version
- Time spent on the platform and pages visited
- Cookie and session data (see section 9 for details)
- Login time, location, and device information
2.3 Information Received from Third Parties
- Information received through identity verification services
- Transaction confirmations received from payment processors
- Referral information received from our affiliates or partner organisations
3 Purpose of Using Information
Information collected at 8updb is used for the following legitimate purposes:
- Account management: For registration, identity verification, login security, and account maintenance.
- Service delivery: To complete betting, gaming, deposit, and withdrawal processes.
- Financial transaction processing: To complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Customer support: To operate 24/7 live chat and email support services.
- Security and fraud prevention: To detect and prevent suspicious activity.
- Responsible gaming: To monitor user gaming behaviour, identify risks, and provide necessary support.
- Legal compliance: To comply with applicable laws and regulations.
- Technical improvement: To improve platform performance and user experience.
- Communication: To send important updates, policy changes, and transaction notifications.
4 Information Storage and Security
8updb follows industry-standard security measures to protect your information. Our security framework includes:
- SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
- Encrypted database: Sensitive information, particularly passwords and financial details, is stored in encrypted databases.
- Access controls: Only authorised staff can access user information.
- Firewall and intrusion detection: Active security measures to prevent unauthorised access.
- Regular security audits: Vulnerabilities identified and resolved through third-party security reviews.
Regarding data retention: we store your information while your account is active and for as long as necessary to meet legal obligations after that. Even after an account is closed, certain information may be retained for a defined period for audit and legal purposes.
5 Sharing Information with Third Parties
8updb does not sell your personal information to third parties. However, information may be shared in certain circumstances:
5.1 Service Provider Partners
Organisations providing services on our behalf — such as payment processors (bKash, Nagad, Rocket), identity verification services, cybersecurity providers, and technology support companies — will receive only the information needed to carry out specific tasks. These partners are contractually bound to meet our privacy standards.
5.2 Legal Obligations
Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will attempt to notify the user within legal limits.
5.3 Protection of the Organisation
Information may be used where necessary for fraud prevention, anti-money laundering (AML) purposes, and investigations into violations of our terms of use.
5.4 Business Transfer
If there is a significant change to 8updb's business structure — such as a merger or acquisition — your information may be transferred to the new entity, but the terms of this policy will remain in effect.
6 User Rights
Every user registered at 8updb holds the following rights:
- Right of access: The right to request a copy of the information we hold about you.
- Right to rectification: The right to request correction of any inaccuracies in your personal information.
- Right to erasure: The right to request deletion of your information in certain circumstances — however, where legal obligations exist, it may not be possible to delete all information.
- Right to object: The right to object to the processing of your information for specific purposes.
- Data portability: The right to receive your information in a structured, machine-readable format.
- Withdrawal from marketing communications: The right to opt out of marketing communications at any time.
To exercise any of the above rights, please contact the support team. We will try to respond to your request within 30 business days.
7 Protection of Minors' Information
8updb is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. We follow an age verification process at the time of registration.
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you have information about such a case, please notify our support team.
8 International Data Transfers
Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it is handled in accordance with protection standards consistent with this policy.
For international data transfers, we ensure both technical security measures (encryption, secure data channels) and contractual protections (data processing agreements) are in place.
9 Cookies and Tracking Technologies
Cookies and similar technologies are used on the 8updb website. Cookies are small data files stored in your browser.
9.1 Use of Cookies
- Essential cookies: For maintaining login sessions, security verification, and core platform functionality.
- Functional cookies: For remembering language preferences, page layout, and customisation settings.
- Analytical cookies: For analysing website usage to make improvements — information is collected anonymously.
9.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may mean some website features do not work correctly and access to your account may be affected.
10 Responsible Gaming and Use of Information
Responsible gaming is at the heart of our values at 8updb. We analyse data on your gaming history and behaviour so that:
- Potentially problematic gaming behaviour can be identified at an early stage.
- Support can be offered to users when needed.
- Requests for self-exclusion or limit-setting can be implemented effectively.
For more details on responsible gaming, visit our Responsible Gaming page.
11 Policy Changes and Updates
We may review and update this privacy policy from time to time. Reasons for changes may include:
- Addition of new services or technologies.
- Legal or regulatory changes.
- Changes to the business structure.
- Improvements to security standards.
For significant changes, we will send a notification to your registered email and/or clearly announce it on the platform. Continuing to use the platform after a change means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
12 Links to Other Websites
The 8updb website does not contain links to third-party websites. If external links are added in the future for any reason, please note that those websites have their own privacy policies and 8updb is not responsible for their data practices. We recommend reading the privacy policy of any third-party website before using it.
13 Contact Us
If you have any questions or concerns about this privacy policy, or any requests relating to your information rights, please contact us through the following:
Email: [email protected]
Live Chat: 24/7 direct support in Bengali available.
We will try to respond as quickly as possible after receiving your request. Complex matters may take up to 30 business days to resolve.
For other information about our services, you can visit our FAQ page, Terms and Conditions, and About Us page.